Ordering Information

Delivery 

We bake all of our cakes & bakes in our little bakery in Harborough Market. They are available to purchase daily and we can even reserve your favourites for you to collect on the day.

We do offer free hand delivery to any address within a 5 minute walking distance from the market. These deliveries are made between 10am and 5pm Tuesday - Saturday.

A minimum £7.50 delivery fee applies for all deliveries outside of our walking distance. This is because we are a small business and we have to stop baking our scrummy cakes in order to deliver your order. For this reason all other deliveries are made Tuesday - Friday between 2pm and 6pm. We will email a delivery charge quote and card payment request. We are unable to dispatch orders prior to the delivery charge being settled.

If you would like to request a delivery time outside of our hours please get in touch before placing your order.

We currently require 3 days notice for all cake orders.

Unfortunately our website is not sophisticated enough to take delivery details when you are checking out. We apologise for this but once your order is received we will confirm the delivery details with you by email.

The contact email is sarah@sarahruth.co.uk should you want to drop us a line ahead of your order being placed.

Collection

You can collect directly from:

Sarah Ruth - The Cake Company, Harborough Market, Northampton Road, Market Harborough, Leicestershire, LE16 9HB. Tuesdays - Saturdays 9.30am - 3pm. If you are having problems getting to us you should give us a call on 07535653479 and we will do our best to help, unfortunately we cannot offer a refund on orders placed, but not collected.

Payment

Payment is due prior to dispatch, your cakes will only be prepared for delivery once payment has been received. 

Returns Policy

We do hope that you will be pleased with your purchase. However, if you are dissatisfied please notify our kitchen immediately sarah@sarahruth.co.uk and we will try to resolve the issue. In the case of damaged or imperfect goods you must retain the products and all packaging for inspection by us. Products must be returned to us. We cannot issue refunds on orders that we have not been given the chance to inspect.

Under no circumstances will we be liable to you in respect of any complaint concerning any aspect of any product which is not raised by you within 24 hours of delivery or collection.

Since taste is a very personal matter and subjective we cannot accept the return of any cakes merely because you do not like the taste.

 

 

Product Information

All of our products are made by hand and finished on the day. The final product will vary every time. Please bear in mind that the images on our website are for display purpose only and are not fully representative of the end product.

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tel: 07535653479

email: sarah@sarahruth.co.uk

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